Vega, London

Cancellation Policy
Cancellation policy (An ’Academic year’ covers the period 1st September to 31st August)
·For bookings made between 1st October-31st July for the forthcoming academic year commencing 1st September, you can cancel your booking in writing or by sending us an email within the 48 hours ‘cooling off period’ of accepting and completing your tenancy online.
·For bookings made after 1st August for the forthcoming academic year, there is no cooling off period and you cannot cancel your booking. (please see the Accommodation Provider re-letting policy)
·For bookings made during and for the current academic year (from 1st September to 31st August), you cannot cancel your booking once you have accepted the tenancy offer (either manually or digitally online)
·Please note that once you have received your key and checked in to your accommodation you cannot cancel your booking and you will be legally bound by the terms and conditions of the accepted Tenancy Agreement and will be liable to pay all the amounts due.
·If you do need to cancel you will need to follow the re-letting policy or meet the requirements of our No place, No Pay policy.
·In instances where a holding deposit has been paid and the tenant fails to manually or digitally complete the booking, or declines the tenancy offer, Accommodation Provider reserve the right to retain the holding deposit in lieu of costs incurred.
Once you have booked and completed your tenancy agreement, you will be legally bound by the terms stipulated in the agreement.

After cooling-off period has expired
If the 48-hour cooling-off period has expired there are some scenarios where you may be able to cancel your booking if you meet the necessary requirements. These are:

No Place, No Pay Policy
If your offer of a place at your preferred/current University/Higher Education Institution is withdrawn by the University/Higher Education Institution as a result of you not achieving their required entry grades or passing your end of year exams, you may be eligible to be released from the tenancy agreement.
You may also be eligible to be released from this agreement if you are a prospective first year undergraduate student and you choose to go to a University in a different city because you have exceeded your expected grades.
To apply to be released from this agreement in the circumstances referred to above, you will need to supply Accommodation Provider with a copy of:
·a written rejection letter from your chosen university /college or UCAS or a screen shot of your UCAS status which confirms that the required results were not achieved; or
·a copy of the proof of acceptance of your new university by UCAS adjustment.
These document(s) must be received by us within 7 calendar days from the date your results are published or by 1st September (which ever date is the sooner). Please email the documentation to Accommodation Provider. On receipt of the required documentation, it will be verified and, provided Accommodation Provider are satisfied, Accommodation Provider will cancel your agreement and refund your holding deposit in full

No Visa
If you cannot get a visa to study at a UK University (either on campus or online remote study) and you can provide written evidence that your visa and university application has been refused, Accommodation Provider will release you from your tenancy agreement and make a full refund.
Evidence must be provided within one week of notifying Accommodation Provider that you are unable to obtain a visa.
If the Tenancy has already commenced, and you have NOT collected your keys, you will be charged for the period from the ‘Tenancy Start Date’ to the date you provide the evidence that you have not been granted a VISA and/or do not have a place at a UK University.
If the tenancy has started and / or you have moved into the accommodation prior to your Visa application being declined you will be responsible for the rent until we can find another tenant to rent your room, please see the Accommodation Provider Re-letting policy.

Relet Policy

Once you have signed and accepted your Tenancy Agreement, you are legally bound and it is your responsibility to adhere to the terms for the full duration of the contract. However, Accommodation Provider understand circumstances may arise whereby you need to terminate the contract early. In order to do this, you must contact the Accommodation Provider Halls Management team to discuss reletting your accommodation and you must complete a re-letting form.
Please note
·You will remain responsible for the accommodation, rent and terms of your contract, until a new suitable tenant is found. If you relet your room, it must be for the full duration of the remaining tenancy agreement and for a minimum period of 8 weeks. Accommodation Provider will endeavor to help you to find a new tenant. However, please note that Accommodation Provider prioritise customers on Accommodation Provider waitlist and property directly available rooms, before Accommodation Provider will accept a referral from you or your agent
·Any outstanding amounts on your account must be paid in full before Accommodation Provider agree to you re-letting your room.
·48 hours are required between the re-letting tenant departing and new tenant arriving. The re-letting tenant is liable for this period
·A relet is complete when approved by Accommodation Provider and when the new tenant has accepted their tenancy offer and paid any fees due
·Any discounts you may have benefited from will be cancelled and will not be transferred to the new tenant. Rental discounts or promotional offers are void when a contract is terminated early.
Rooms will be relet at the prevailing rate as advertised on Accommodation Provider website.
·If you relet your room, you will be charged £50 in lieu of administration costs incurred.
·Accommodation Provider reserve the rights to deduct any fees/ rents from any credit balance on the account if applicable
·If a refund is owed, this will be processed and refunded via your original payment transactions.
· Accommodation Provider will not sanction any relet whereby it is found the outgoing tenant is found to be profiteering from the reletting process.

Subletting
Please note that your Tenancy agreement or contract does not permit you to sublet your room. Accommodation Provider will only honour Tenancy agreements directly issued by them to the Tenant. Any persons residing in Accommodation Provider accommodation who does not have a valid agreement issued to them directly by Accommodation Provider will be asked to leave.

Reselling
Accommodation Provider do not permit the reselling of rooms.
Accommodation Provider reserve the right to ask for a copy of passport and/or proof of student status information.
Accommodation Provider want all customers to be confident that they have booked a Accommodation Provider room at property published rates. Booking one or more rooms with the intention of selling them to a student to profiteer is not permitted. Accommodation Provider will take measures to ensure all our bookings at the time of sale are genuine. Where Accommodation Provider have evidence that the booking has been made with the sole purpose of reselling/reletting for a fee the booking will be cancelled and accommodation reservation withdrawn and the holding deposit will be retained.